1. Introduction
Aakash Healthcare Super Speciality Hospital ("Aakash Healthcare", "we", "our", or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.
By accessing our website or using our services, you consent to the data practices described in this policy. If you do not agree with the terms of this policy, please do not access the website.
We may collect the following types of information:
- Personal Identification Information: Name, email address, phone number, date of birth, gender, and address provided through appointment forms, contact forms, or registration.
- Medical Information: Health records, medical history, prescriptions, diagnostic reports, and treatment details shared for consultation or treatment purposes.
- Technical Information: IP address, browser type, device information, pages visited, and time spent on our website, collected through cookies and similar technologies.
- Payment Information: Billing details processed securely through authorised payment gateways. We do not store credit/debit card details on our servers.
We use the collected information for the following purposes:
- To process and manage your appointments, consultations, and healthcare services.
- To communicate with you regarding your health enquiries, appointment confirmations, and follow-ups.
- To improve our website, services, and patient experience.
- To send health-related updates, newsletters, and promotional communications (with your consent).
- To comply with legal obligations and regulatory requirements in the healthcare sector.
- To maintain internal records and for quality assurance purposes.
4. Data Protection & Security
We implement appropriate technical and organisational security measures to protect your personal and medical information against unauthorised access, alteration, disclosure, or destruction. These measures include:
- Secure encrypted connections (SSL/TLS) for data transmission.
- Access controls limiting data access to authorised personnel only.
- Regular security assessments and audits of our systems.
- Compliance with applicable data protection regulations.
5. Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files stored on your device that help us understand website usage patterns. You can choose to disable cookies through your browser settings, although this may affect certain website features.
- Essential Cookies: Required for basic website functionality.
- Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics).
- Marketing Cookies: Used to deliver relevant advertisements and measure campaign effectiveness.
6. Third-Party Disclosure
We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following circumstances:
- With authorised healthcare providers involved in your treatment or care.
- With service providers who assist in operating our website and services (under strict confidentiality agreements).
- When required by law, court order, or government regulation.
- To protect the rights, property, or safety of Aakash Healthcare, our patients, or others.
7. Patient Rights
As a patient or website user, you have the following rights regarding your personal data:
- Right to Access: Request a copy of your personal data held by us.
- Right to Correction: Request correction of inaccurate or incomplete information.
- Right to Deletion: Request deletion of your personal data, subject to legal obligations.
- Right to Withdraw Consent: Withdraw your consent for marketing communications at any time.
- Right to Grievance: File a complaint regarding the handling of your data.
8. Data Retention
We retain your personal and medical information for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Medical records are retained as per the applicable healthcare regulations in India.
9. Children's Privacy
Our website is not directed at children under the age of 18. We do not knowingly collect personal information from minors without parental consent. Medical information of minor patients is collected with the consent of their parent or legal guardian.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for regulatory reasons. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
- Aakash Healthcare Super Speciality Hospital
- Hospital Plot, Road No. 201, Sector-3, Dwarka, New Delhi - 110075
- 011-4338 8888 / 011-2808 8888
- info@aakashhealthcare.com
Last updated: March 2025
